Privacy Policy

This Privacy Policy (the "Policy") was developed by Advanced Claims Technologies Inc., herein referred to as ACT. This Policy indicates our commitment to the highest level of integrity when interacting with you, our valued Customers and Business Affiliates.BY ACCESSING AND USING THIS SITE OR ANY PORTION THEREOF, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND CONSENT TO THIS PRIVACY POLICY. If you do not agree to this Privacy Policy you should not use this Website. ACT may modify this policy from time to time and post those modifications here. Your continued use of the website after any such modification indicates your acceptance of the modified policy.Please also review our Terms of Use, which govern your use of our internet services.

Notice to California Residents - Your California Privacy Rights

Effective January 1, 2005, under California Civil Code Section 1798.83 (known as the "Shine the Light" law), if an individual who is a California resident has provided personal information to a business in connection with a business relationship that is primarily for personal, family, or household purposes, and if that business has within the immediately preceding calendar year disclosed such an individual's personal information to a third-party and knows or should have known that such third-party used the information for its own direct marketing purposes, then that business is obligated to disclose in writing to such individual upon request, what personal information was shared and with whom it was shared. A business may comply with this law by: (1) having EITHER a published privacy policy of not sharing a customer's personal information for third-parties' direct marketing use unless the customer has first affirmatively opted in to such sharing OR a published privacy policy of not sharing a customer's personal information for third-parties' direct marketing use if the customer has opted out to prevent his/her personal information from being shared for direct marketing use; AND (2) notifying the customer of his/her right to opt out and providing a cost-free means for the customer to exercise that right.Any request for a disclosure required under this law should be sent to us via mail to Advanced Claims Technologies Inc, P.O. Box 27, Alpharetta, GA 30009. Please note that under this law, ACT is not required to respond to a customer's request more than once in a calendar year, nor is ACT required to respond to any request that is not sent to the email address designated above.You may also Opt-Out of Marketing Communications from ACT by sending an email to . Please include the email address of the account and the first and last name of the account owner. We may contact you for clarifications as part of this process. ACT will endeavor to honor your request promptly after receipt.

How We Obtain Information about You

We may obtain information about you from various sources and by various means. Specifically, we may obtain information about you:

When you voluntarily create a profile on the ACT website.

When you create a profile on the ACT website, we collect your name, email, alternate email, company name, address, telephone number, and Xactnet ID. We will also obtain credit card

When you submit an order on the ACT website.

When you place an order with us online, we collect your name, email, telephone number, address for roof sketch requested and the date of loss. We will also obtain credit card payment information but we do not save that information and pass it on to Stripe, a third party payment processor. See “Use of Third Parties” below.

When you voluntarily contact us via email, phone or otherwise.

When you send an email to ACT, we may retain the content of your email together with your email address and ACT’s response to you. If you contact us by phone or otherwise, we may also retain the content of the communication.

When you voluntarily post information in forums.

When you post information in a Facebook forum or other similar online forum, we collect information from content that you post in the form of online reviews, blogs, or commentary

Website Usage

Some information is automatically captured when you access the Website. This information may include type of web browser used, type of operating system you are using, the domain name of your Internet service provider, and other similar information that does not identify you personally. At this time, we do not use cookies to collect information. Cookies, which are small pieces of information that are stored by a user’s web browser on the hard drive of a user’s computer, ‘remember’ what information a user accesses on a website to simplify subsequent interactions. ACT may use cookies in the future. At that time, this Policy will be update to reflect such. ACT would only collect “session” cookies which are erased when you complete your session and log off.

Use of Personal Information

Personal Information, such as name, email address, phone number, and order information such as claim number and name and date of loss, which you have given to ACT via the Website, is used solely for the purpose of normal business processes, which include enabling your participation in activities on our systems, providing our offerings and services to you, confirming your identity, enforcing our systems policies and terms of service and investigating potential violations of such policies or terms, fulfilling an order that you place through our systems, processing payment for any purchase made through our systems, responding to inquiries that you may have about any of our systems, administering your account on any of our systems, enabling you to search information on our systems, contacting you regarding customer service, assessing your needs and interests in order to better tailor offers and/or advertising to you, improving our systems, informing you of changes made to our systems, organizing or carrying out promotional activities or promotional events, conducting research, understanding general customer trends and patterns that inform our marketing and product and service development activities, conducting other marketing and commercial activities. ACT does not sell or rent this information to any third party. ACT may use this information to notify you about important changes to the Website, new ACT services, and special offers available from ACT. When legally required to do so, ACT will share your personal information with law enforcement. When involved in a sale, merger, or acquisition transaction, ACT may provide your information to the other involved party without notice to you. In the event of an insolvency, bankruptcy or receivership, such information may also be transferred as a business asset. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all of the terms of this Privacy Policy following such transaction. ACT may also use information about you that we collect about you or regarding your use of our systems for security, administrative, and legal purposes, including to detect, prevent, or otherwise address fraud, security or technical issues.

Change of Personal Information

You may change or update your personal information by logging in to your account. You will have individual access to your account. If for some reason you are unable to change your personal information online, you may call ACT at 1-844-475-3824, send an email to, or send postal mail to Advanced Claims Technologies, Inc., P.O. Box 27, Alpharetta, GA 30009.

How Long is my Information Saved

We will retain your personal information only for the time necessary for the purpose for which such personal data is processed, including but not limited to fulfilling orders, generating invoices, and providing various reports. Please note, however, that we may retain and use your personal data as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and rights, or if it is not technically and reasonably feasible to remove such information from our databases, which means that we may retain and use your personal data as necessary after you stop using our systems. Subject to the foregoing, we will endeavour to delete your personal data promptly upon your written request.

Additional Disclosures for users based in the European Union

ACT is headquartered in the United States. By using any of our systems from outside the United States, you acknowledge that your Personal Information may be accessed by us or transferred to us in the United States and to our affiliates, partners, and service providers who are located around the world; and that your Personal Information will be transferred to, and stored and processed in, the United States or elsewhere in the world where our servers are located; and that you agree to this manner of transferring, storing, and processing your information that you have provided to us. Any third parties who process data on our behalf outside of the USA, where personal information based in the European Union is involved, will be required to enter into the standard contractual clauses approved by the European Commission, to safeguard the personal information which is transferred to and from and beyond. If you are based in the European Union, we will only process your personal data for a purpose described in this Privacy Policy if (1) you have provided your consent (which can be withdrawn at any time), (2) the processing is necessary for the performance of a contract we are about to enter into or have entered into with you, (3) we are required by law, (4) processing is required to protect your vital interests or those of another person, or (5) the processing is necessary for the purposes of our legitimate commercial interests (except where such interests are overridden by your rights and interests). If you are based in the EU, in certain circumstances you have rights under data protection laws in relation to your personal data that we hold about you, specifically: 1) you may have the right to request access to any personal data we hold about you as well as related information, the period for which the personal data will be stored, the source of the personal data, and the existence of any automated decision making 2) you may have the right to obtain without undue delay the rectification of any inaccurate personal data we hold about you 3) you may have the right to request that personal data held about you be deleted 4) you may have the right to prevent or restrict processing of your personal data 5) you may have the right to request transfer of your personal data directly to a third party where this is technically feasible. Where you believe that we have not complied with our obligation under this Privacy Policy or European data protection law, you have the right to make a complaint to an EU Data Protection Authority. You can exercise any of these rights by calling us at 1 (844) 475-3824 or by emailing us at

Privacy Practices of Third Parties

Our services may link to other services that we do not control, including payment processor, social media and web hosting entities. ACT shall have no responsibility or liability for any third party’s use or collection of your personal information.ACT uses Stripe, a third party payment processor to process, bill and fulfill your order. ACT does not collect or save this information, but simply passes the information directly to Stripe. By submitting your credit card payment information, you acknowledge and understand that Stripe is solely responsible for your credit card information. Information on Stripe’s Privacy Policy is available here.ACT also uses third party social media sites such as Facebook and LinkedIn. Information on Facebook’s Privacy Policy is available here. Information on LinkedIn’s Privacy Policy is available here.For marketing, ACT uses Constant Contact. Information on Constant Contact’s Privacy Policy is available here.For website hosting and demographics, ACT uses InfoQuest. Information on InfoQuest’s Privacy Policy is available here.

Use of General Information

ACT may share general information with third party affiliates to understand Website demographics and shall do so without notice to or permission from you. This information along with website traffic patterns and related information may be shared. Cookies may be used in the future to help ACT improve the Website and may do so without notice to you.

Security of Information

ACT maintains certain administrative, technical and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of personal information. For example, ACT encrypts certain personal information using secure socket layer (“SSL”) or other technology. However, no electronic data transmission or storage of information can be completely secure. We cannot ensure or warrant the security of any information you transmit to us or acquire. Accordingly, you must use our services at your own risk.Questions about ACT security standards may be sent to Info@ACT.Claims.

Opt Out

If you have so agreed on the ACT Website, you may receive marketing messages and materials from ACT from time to time, including a “welcome” email and other emails. If you do not wish to receive such messages or materials, you may notify ACT of your preference via email to Admin@ACT.Claims or via postal mail to Advanced Claims Technologies LLC, P.O. Box 27, Alpharetta, GA 30009.

Children’s Privacy

The ACT Website is not intended for use by anyone under the age of eighteen years (18). ACT does not knowingly solicit and does not wish to receive any information from children.

Access to Your Personal Information

If you would like to review your personal information and make any changes to it, sign in and edit your information on the Profiles page or contact ACT via email to Admin@ACT.Claims or via postal mail to Advanced Claims Technologies LLC, P.O. Box 27, Alpharetta, GA 30009.


ACT may assign this Policy, in whole or in part, to any third party without notice to or permission from you or to any third party.ACT and the ACT logo may not be used without prior written permission from Advanced Claims Technologies LLC.

How to Contact Us

If you have any questions regarding this Policy please contact ACT via email to Admin@ACT.Claims, postal mail to Advanced Claims Technologies LLC, P. O. Box 27, Alpharetta, GA 30009, or Phone 1-844-475-3824.